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    Kelly Cooper
    Reminder: Change in Enhancement Request Processes for ERP...
    Announcement posted July 23, 2019 by Kelly CooperGold Trophy: 10,000+ Points, tagged Financials, GRC, PPM, SCM 
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    Title:
    Reminder: Change in Enhancement Request Processes for ERP and SCM Cloud Customers on August 1, 2019
    Announcement:
     
    Oracle Cloud Customer Connect
    Reminder: Change in Enhancement Request Processes for ERP and SCM Cloud Customers on August 1, 2019

    Oracle ERP and SCM Cloud will be moving the Enhancement Request (ER) processes out of My Oracle Support and into the Idea Labs within Cloud Customer Connect. This move is part of our ongoing initiative to continuously improve the customer experience and transparency of the enhancement request process and delivery.

    The Idea Labs are feedback forums where Oracle Applications customers can submit ideas, collaborate on solution approaches, vote for their favorite ideas, and see which are being implemented by Oracle.  

    If a service request (SR) is determined to be a product enhancement, customers can decide if they would like to log this as an Idea in the appropriate Idea Lab (or vote on one that is already established in the Lab). Enhancement requests will no longer be created in My Oracle Support. Having ideas within the Idea Labs allows customers to have further conversations with other Oracle ERP and SCM Cloud Customers, Partners, and Product Development. This will deliver more transparency on enhancement suggestions by allowing customers to socialize their ideas and the ability to vote on others. Customers will be able to see the periodic updates on the most voted ideas from the ERP and SCM Cloud Development team.

    The date for this change is August 1, 2019. Watch the replay of the Customer Connect session from July 11th and check out the ERP and SCM FAQs.

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