B2B Service

Get Involved. Join the Conversation.

Topic

    Yair Lahav
    Manually Define SLA Access Level end date
    Topic posted September 25, 2019 by Yair LahavRed Ribbon: 250+ Points, tagged Configuration and Administration, Setup and Configuration, UX 
    14 Views, 1 Comment
    Title:
    Manually Define SLA Access Level end date
    Summary:
    Manually Define SLA Access Level end date
    Content:

    Hi,

    We are searching for a solution, which will allow users, to add to organizations in OSvC, SLA Access Levels with an effective end date.

    From what we noticed, when the the service level agreement has a duration (term) defined, the access level granted to an organization inherits the end date.

    When the access level does not have a duration, the end date of the access level on the organization is null.

    Users are asking for a solution to allow them to define manually an end date, per SLA access level.

    Is there such an option?

    I couldn't find a configuration setting that allows this.

     

     

    Comment