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    Mahgoub Salaheldien
    Order Stuck in Wating Shiping
    Topic posted September 16, 2019 by Mahgoub SalaheldienBlue Ribbon: 750+ Points, tagged Order Management, Order Management Analytics 
    106 Views, 13 Comments
    Title:
    Order Stuck in Wating Shiping
    Summary:
    Order Stuck in Wating Shiping and shipment status is close
    Content:

    Hello

    i have one Order is stuck in waiting shipping status but order is already shipped and status is close , i note where retrieve shipment from manage shipment line for item is empty see in attached

    Image:
    Document:

    Comment

     

    • Sreehari Reddy

      Could you please run below Job and Verify The Status:

      Send Shipment Advice

      Manage Shipment Interface

    • Mahgoub Salaheldien

      Thans Sreehari

      i try to run send shipment advice put is hugging in Running status  from yesterday 

      see in attached file

      Thanks

    • Mahgoub Salaheldien

      see in  attached

    • Sreehari Reddy

      Hi,

      You said You already done the Shipment Right ..


      Could you please Upload shipment Number and corresponding shipment status Screen Shot ..

      Go To Manage Shipments and Take The Screen Shot

    • Mahgoub Salaheldien

      FYI

    • Mahgoub Salaheldien

      after search from management Line is not showing

    • Shyam Singh Patel

      Hi Mahgoub,

      this happens sometimes. Please follow the below Process.

      Please check the setup:

      Setup and Maintenance>Manage Shipping Parameters>Ship Confirm Rule :  Please copy this Rule
      Setup and Maintenance>Manage Ship Confirm Rules>check the rule here
      Please see the screenshot. " Close shipment Should be checked and Defer sending inventory updates to integrated applications should be unchecked
      note down the Override Shipping Method.

      Please run below SQL for Affected Sales Order.

      select distinct dha.source_order_number,
      DMT.message_text,
      DMB.message_type
      from doo_headers_all dha,
      FUSION.DOO_MESSAGE_ENTITIES DME,
      DOO_MESSAGES_B DMB,
      DOO_MESSAGES_TL DMT
      where dha.header_id = DME.entity_id
      and DME.entity_name = 'ORDER'
      and DMB.msg_request_id = DME.msg_request_id
      and DMT.message_id = DMB.message_id
      and dha.source_order_number = 'Order_Number'

      if this is return " A cross-referenced value was not found for attribute ShippingCarrierCode in source system OPS"

      the run Collect Planning Data ESS job for Shipping Methods in Targeted mode
      Once done run Refresh and Restart Order Promising ESS job
      Once completes, need to
      Run ESS " Send Shipment Advice" and " Manage Shipment Interface" once more
      These steps will move the order line to awaiting billing Staus

      Regards
      Shyam

       

    • Mahgoub Salaheldien

      Hi

      i have one question i see shipping method is empty in my rule

      Thanks

      Mahgoub

       

       

      • Shyam Singh Patel

        Hi Mahgoub,

        if you already have shipping method on Sales order it will honour that in case of shipping rule"Override Shipping Method" is blank.

        Did you try the solution?

        Regards
        Shyam

        • Mahgoub Salaheldien

          Hi Shyma

          yes i try the same from your suggestion but still status in Order is Waiting Shipping and i create SR to Oracle  but until is not provide good solution

          Thanks for support

          See in attached screen shot for last status in shipment

          Mahgoub

    • Yousif Badawi

      Salam Mahgoub,

      We are facing similar scenario with some orders. Did you manage to have a positive feedback on SR? Please let us know if you find a solution.