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    wang jin
    send picture to agent within chatAnswered
    Topic posted September 28, 2018 by wang jinRed Ribbon: 250+ Points 
    95 Views, 4 Comments
    Title:
    send picture to agent within chat
    Summary:
    send picture to agent within chat
    Content:
    Dear all,

    I want send a picture from customer portal chat page to Right now chat agent, when I send message like "<img src='' />",web page shows the picture correctly,but agent page does not show picture,it only shows message like text as "<img src='***' />".

    Can you give some suggestions for agent show the  picture correctly? thank you.

    Best Comment

    Edson Junior

    Hi Wang,

    I want to encourage you to adopt BUI and see how it works for your agents. You can accomplish this requirement in BUI as my example below.

    Thanks,
    Edson

    Comment

     

    • Vlad

      I am pretty sure this is working as expected unfortunately. The chat transcript is not design to interpret HTML. I remember that the end user could include HTML links to images on the agent's computer and weirdly enough those were being displayed. But for external images, agents would have to copy the URL in "src" into a browser to see the image.

      • wang jin

        About what you said  "I remember that the end user could include HTML links to images on the agent's computer and weirdly enough those were being displayed. " , Can you show me the html code as you said ?  thank you .

    • Edson Junior

      Hi Wang,

      I want to encourage you to adopt BUI and see how it works for your agents. You can accomplish this requirement in BUI as my example below.

      Thanks,
      Edson