Purchasing

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Topic

    Subbarao Medicharla
    Suppliers unable to receive Purchase orders through E-mail
    Topic posted December 20, 2018 by Subbarao MedicharlaBronze Medal: 1,250+ Points, tagged Approvals/Notification, Create Requisition, Requisition Processing, Setup 
    63 Views, 5 Comments
    Title:
    Suppliers unable to receive Purchase orders through E-mail
    Summary:
    Suppliers unable to receive Purchase orders through E-mail
    Content:

    Hi

    Some of our suppliers in UK region are not receiving purchase orders through E-mail. Buyers receives mail that Targeted Threat Protection unsafelinks. The PO has sent with Buyer's mail address.

    I would like to know is there anything we need to do from Oracle? I checked the scheduled processes are all in success state.

    If anybody come across this issue, can you please let me know how do we get rid of this issue.

    Thanks

    Subba

    Version:
    Oracle Cloud Application Revision 13.18.10 (11.13.18.10.0)

    Comment

     

    • Ashok

      Ivan

      Please review

    • Ivan Pena

      Hi Subba,

      The customer can set the profile option "Purchase Order Email Sender" to "Automatic. By doing so PO communication emails will be send from a system-generated email account and won't be rejected by the supplier's  mail system. Check the Procurement Cloud Implementation Guide for more information.

      https://docs.oracle.com/en/cloud/saas/procurement/r13-update17d/oaprc/manage-purchase-orders.html#OAPRC2217497

      Ivan 

       

       

       

    • Subbarao Medicharla

      Hi Ivan,

      I already made this change and inquired with the suppliers. Still, they are not receiving any purchase orders through e-mail.

      Any settings to be made at suplier's end?  Please advise.

      Thanks

      Subba

       

    • Ivan Pena

      Hi Subba,

      Maybe they need to add Oracle's system generated address to their email's whitelist?

      Ivan

    • Subbarao Medicharla

      Hi Ivan,

      I asked them to check this as well. They yet to come back.

      Any other  thoughts,please?

       

      Thanks

      Subba