Customer Portal

Get Involved. Join the Conversation.


    Sergio Andres Barreto Valderrama
    New attribute in a list of valuesAnswered
    Topic posted June 26, 2019 by Sergio Andres Barreto ValderramaBronze Medal: 1,250+ Points 
    45 Views, 6 Comments
    New attribute in a list of values
    List of values - SelectionInput

    Hi all!

    How can I enter a new attribute in a list of values ​​in the customer portal?

    Attached evidence

    I appreciate any help!



    Best Comment

    Sebastiaan Draaisma

    Based on your code incidents.c$osc_tip_cliente the most logical place would be in the custom field section for incidents.



    • Dev Aditya

      Question is not clear if it is a custom field being called or html fabricated field is being created. If it is a custom field, you can add drop down value from Agent Console.

      Login to agent console with admin credentials, then follow the path:  Configurations->Database->Custom Fields



      • Sergio Andres Barreto Valderrama

        Hello Dev,

        I want to enter more options to the list of values, which is displayed in the image.

        This field can be found in the customer portal, in the contact us section.

        In the route you indicate, I do not visualize the list of values.

        • Dev Aditya

          Could you please post the code which is displaying this field?



          • Sergio Andres Barreto Valderrama

            This is the line of the code, I got it from the route:

            Customer -> Devolopment -> Views -> Pages -> ask.php

            <rn:widget path="input/FormInput" name="incidents.c$osc_tip_cliente" required="true" initial_focus="true" label_input="#rn:msg:CUSTOM_MSG_CONTACT_TYPE#" sub:text:hint="" sub:selection:label_input="1. Déjanos saber quién realiza la solicitud" sub:selection:label_required="%s es necesario" sub:selection:validate_on_blur="true" sub:selection:hint="Ejemplo: Afiliado"/>


            And that field has a list of values ​​that I attach as an image, and to this list I want to add more options