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Topic

    Sourabh Shende
    Dispatcher/Supervisor as a TechnicianAnswered
    Topic posted August 12, 2019 by Sourabh ShendeGreen Ribbon: 100+ Points, tagged Resource Management 
    22 Views, 4 Comments
    Title:
    Dispatcher/Supervisor as a Technician
    Summary:
    Dispatcher/Supervisor as a Technician
    Content:

    Hi Experts,

    I have a requirement where Dispatcher can perform the activities by himself. Please find the attached screenshot for my Resource tree information. Now as per the requirement I need to add dispatcher of the bucket as a technician in the same bucket or any other workaround to achieve my requirement.

    Please need your help on this requirement where Dispatcher of the bucket can perform the activities.

    Help will be much appreciated.

    Regards,

    Sourabh

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    Best Comment

    Zsolt Tolgyesi

    Okay. So maybe better to make a separate group for dispatchers and put all of them into that group.

    SHIS
     |_ Team A
          |_ ...
     |_ Team B
          |_ ...
     |_ Dispatchers
          |_ Sourabh Shende (DP)

    If the dispatchers works always with the same team / area, then they can put directly into that place.
    With my proposal, they normally sit in "Dispachers" group and movable freely if some of them working on the specific day to the correspondent bucket.

    Regards,
    Zsolt

    Comment

     

    • Zsolt Tolgyesi

      Hi Sourabh,

      IMO this is a good approach, but I propose to put Dispatcher to a different Bucket, because (I think) they will not going to do real work and the original bucket capacity can be spend on real work if you move the activity to a different place for executing. For naming convention you can put real names and " (DP)" to the end for example.

      Regards,
      Zsolt

      • Sourabh Shende

        Hi Zsolt,

        Thanks for the reply.

        We do not have capacity management/automatic routing requirements so the supervisor will have to assign technicians manually. But in some special cases, the supervisor will have to go to the site and perform the activity for this reason I need to include the supervisor in the resource tree. Need your help to finilize the resource tree in this case.

        Regards,
        Sourabh

        • Zsolt Tolgyesi

          Okay. So maybe better to make a separate group for dispatchers and put all of them into that group.

          SHIS
           |_ Team A
                |_ ...
           |_ Team B
                |_ ...
           |_ Dispatchers
                |_ Sourabh Shende (DP)

          If the dispatchers works always with the same team / area, then they can put directly into that place.
          With my proposal, they normally sit in "Dispachers" group and movable freely if some of them working on the specific day to the correspondent bucket.

          Regards,
          Zsolt