B2B Service

Get Involved. Join the Conversation.

Topic

    Shivam Bansal
    SMS from Oracle Engagement Cloud
    Topic posted September 13, 2019 by Shivam BansalRed Ribbon: 250+ Points, tagged Channels, Configuration and Administration, Service Request Management 
    39 Views, 2 Comments
    Title:
    SMS from Oracle Engagement Cloud
    Summary:
    How to send text messages to Service Request's Contacts
    Content:

    Has anyone implemented a solution to send SMS via OEC? How was it done? Do we need an external vendor for this?

    Version:
    19B, 19C

    Comment

     

    • Shivam Bansal

      Bump!

    • Nagappan Vairavan

      Hi Shivam,

      There is No standard API available in OEC to send out SMS, You need an external or in house API (Which will send SMS based on parameters).

      You can consume that API in any of your scripts and fire and notify when needed.

      Thanks

      Nags.