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Topic

    Shaheela D
    Service Level Agreements(SLA)
    Topic posted October 30, 2018 by Shaheela DBronze Medal: 1,250+ Points, tagged Browser UI, Service Console 
    77 Views, 1 Comment
    Title:
    Service Level Agreements(SLA)
    Summary:
    Copy an SLA
    Content:

    Hi All,

    Is it possible to copy an SLA  in OSVC?

    Under Navigation sets->Service->Service Level Agreements->Service Level Agreements->at the top Ribbon tab the copy option is disabled. Can we able to enable those option? 

    If it is possible Please update me.Please refer the attached image for reference.

    Thanks,

    Shaheela

     

    Image:

    Comment

     

    • Rasheed Ahamed

      No. You cannot copy an existing SLA. It is also not recommended. Best Practice is to create a new SLA with proper Response Requirements settings.

      Thanks,
      Rasheed.