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    Rohit
    Unable to Login to Customer ConnectAnswered
    Topic posted October 24, 2017 by RohitBronze Trophy: 5,000+ Points 
    133 Views, 1 Comment
    Title:
    Unable to Login to Customer Connect
    Summary:
    Unable to Login to Customer Connect - No Password to login
    Content:

    Hi,

     I have invited my co-worker Ralph Thummel to join customer connect. He registered/created an account but was never presented with an option to create password. He tried resetting his password few times but he did not receive an email to do so. There is no email that come from Oracle Customer Connect to reset his password. He checked span/junk and clutter folder as well but no email. 

    Can you please help?

    Thank you

    Rohit

    Best Comment

    Heather Hagedorn

    Hello Rohit,

    In order to register for and access Cloud Customer Connect, you MUST have an Oracle Single Sign- On(SSO) account that is registered with your corporate email address.
    I'd recommend having your co-worker visit Oracle.com and click on the Sign/Register link in the header. If they do not have an SSO account, they will need to create one. Please ensure you enter your corporate email address for your username.   If they forgot your SSO account password, visit Oracle.com and they can reset their SSO password.  This is the password they will need to sign into Cloud Customer Connect.
     
    Best regards,
    Heather

    Comment

     

    • Heather Hagedorn

      Hello Rohit,

      In order to register for and access Cloud Customer Connect, you MUST have an Oracle Single Sign- On(SSO) account that is registered with your corporate email address.
      I'd recommend having your co-worker visit Oracle.com and click on the Sign/Register link in the header. If they do not have an SSO account, they will need to create one. Please ensure you enter your corporate email address for your username.   If they forgot your SSO account password, visit Oracle.com and they can reset their SSO password.  This is the password they will need to sign into Cloud Customer Connect.
       
      Best regards,
      Heather