Customer Portal

Get Involved. Join the Conversation.

Topic

    Shiloh Madsen
    Bad gateway when searching FAQ's
    Topic posted September 8, 2008 by Shiloh MadsenBronze Trophy: 5,000+ Points, last edited October 29, 2011 
    1212 Views, 4 Comments
    Title:
    Bad gateway when searching FAQ's
    Content:

    I have an answers widget inserted onto my page, and any time I hit the button to search the FAQ list, I get the following error: 

     

    Bad Gateway The following error occurred:

    [code=DNS_HOST_NOT_FOUND] The host name was not found during the DNS lookup. Contact your system administrator if the problem is not found by retrying the URL.

     

    Any ideas why this might be happening?  

    Comment

     

    • david fulton

      Hi Shiloh,

       

      Can you be more specific as to the name of the widget you are using and the attributes set for the widget? Please feel free to add an image as an attachment....

    • Shiloh Madsen

      I'm using the AnswerSearchArea widget to do this. Attributes are set to their base values. Regardless of whether I enter a search term or select a phone/category from the dropdown, clicking search gives me that dns error.

       

       

    • david fulton
      Hi Shiloh - we are stumped on this one - particularly why a DNS error would be local to one widget. We'll contact you directly to look at this one in more detail.
    • david fulton

      Ok - it appears that this sort of issue may come up if you refer to your own custom page (or an out of the box page) and don't start off your relative URL with a forward slash.

       

      so, the searchButton attribute report_page, if set to report_page="app/answers/list" - will mangle the URL to <site>/comapp/answers/list. Always ensure that that forward slash is the first part of the relative URL.