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Topic

    eavan peng
    How do WeChat users exit the current chatAnswered
    Topic posted July 31, 2018 by eavan peng, tagged Messaging 
    69 Views, 2 Comments
    Title:
    How do WeChat users exit the current chat
    Content:

    When RightNow is accessed using WeChat, what is required when the customer wants to end the session?

    Version:
    Service Cloud

    Best Comment

    Jessica Bradley

    Hi Eavan,

    End users don’t need to end the conversation within WeChat, they simply leave the WeChat official account.

    --Jessica

    Comment

     

    • Sebastiaan Draaisma

      I did a google search and see that WeChat is a Chinese messaging app right?
      You have built some kind of integration with OSvC that allows WeChat to generate a chat in OSvC and want to close the chat in OSvC when the WeChat user is closing their app, is that correct?

      While I'm not able to assist you, I thought I would just ask for these details so others who are able to assist get a better understanding of what you need help with.

    • Jessica Bradley

      Hi Eavan,

      End users don’t need to end the conversation within WeChat, they simply leave the WeChat official account.

      --Jessica