Order Management

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    Nidhi Chhajed
    Order is shipped but Invoice status is not started in Fusion
    Topic posted June 12, 2019 by Nidhi ChhajedBlue Ribbon: 750+ Points, tagged Supply Chain Orchestration 
    90 Views, 4 Comments
    Order is shipped but Invoice status is not started in Fusion


    I have shipped order but the invoice status is 'Not Started'. Do I need to run any ESS job?

    As data is not coming in ra_interface_lines_all.







    • Sukalyan Ghatak

      There is no ESS job to run, all are SOA processes, so controlled from middleware. How long did you wait? Is it still stuck?

      If it is a custom orchestration process, you might want to check the Start After Conditions.


      Sukalyan Ghatak

    • Shyam Singh Patel

      Hi Nidhi,

      Please share the SO Line Status. You are seeing DOO status where It shows Shipped. Please check if there is any Invoice Hold on SO Line. due to this Line status stuck in shipped status. once Line Interface to AR and Status changed to awaiting billing you will see the DOO Invoice task as started with a Planning start date.

      if this is a dropship after ASN creation Line will automatically go to AR Interface through Seeded SOA interface.
      if this is B2B or O2C you need to run following ESS

      Manage Shipment Interface
      Send Shipment Advice

      also, check item serial in shipment


    • Nidhi Chhajed

      Hi Shyam,


      When I go to order line status is still shows status as shipped.

      There is no hold on orderline. It is normal order.

      When I go to Manage Shipments , I can see details by shipment number and in shipment page Line status comes as 'Interfaced'.

      I am not sure in order lines the status is not changing to awaiting billing.




    • Shyam Singh Patel

      Hi Nidhi,

      Got it. Please run ESS " Send Intermediate Shipment Status Update" also check that line from fulfilment if any lock present on line.
      even if after that status not changed then you need to raise an SR. as this is DooTaskWaitCoreComposite Error in Weblogic server. I mean Connection timed out issue in sync service

      Gathering Data When Reporting Issues Related to Progressing Fulfillment Lines - Stuck Orders (Doc ID 2312879.1)