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    Krishna
    How To Avoid Local Search in CX Mobile App?
    Topic posted June 14, 2018 by KrishnaRed Ribbon: 250+ Points, last edited June 15, 2018, tagged Configuration, Core SFA, Smartphone 
    82 Views, 1 Comment
    Title:
    How To Avoid Local Search in CX Mobile App?
    Summary:
    How To Avoid Local Search in CX Mobile App?
    Content:

    We were looking for further updates on How To Avoid Local Search in CX Mobile App? (Doc ID 2379651.1) and how does the app determine the local records. Please share if you have an explanation. 

    Comment

     

    • Saurabh Shrivastava

      The app stores data locally on device in two ways - 

      1) App uses the default saved search on object(s) enabled for offline use (in mobile app composer marked as "Enable Auto Fetch"). Those records are saved on device

      2) As the user is browsing the app, the records he/she views (including searching on server) are saved on device as well

      The app then searches on these records first with an option for users to search for all on the server. This greatly improves the search performance as the results are immediately available. 

      We're looking at providing configuration option to configure the app to directly search against the server (instead of searching locally) .  In the meantime, our recommendation is that for best experience customers train the users on search functionality.