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Topic

    David Radtke
    Right Click IssuesAnswered
    Topic posted September 12, 2019 by David RadtkeBlue Ribbon: 750+ Points 
    33 Views, 2 Comments
    Title:
    Right Click Issues
    Summary:
    Some Agents can't right click
    Content:

    Our agents go into their cues and pull up a list of incidents, some of my agents can right click on a column to see a menu of options.  They like to do this to hide columns they don't see.

    But I have others that right click, but the menu wont appear.    This has to be something in security.   I'm able to give myself their profile, and I can't right click either.

    Does anyone know what might control that?

    Best Comment

    Sebastiaan Draaisma

    Hi David.

    Most likely the Analytics permissions in the profile settings
    My best guess is the Customize reports checkbox

    Comment

     

    • Sebastiaan Draaisma

      Hi David.

      Most likely the Analytics permissions in the profile settings
      My best guess is the Customize reports checkbox

      • Sristy Arya

        Hi David,

        I agree with Sebastiaan , once I also encountered the same problem , some of us were not able to Right Click on Reports , so checking Customize Report under Analytics  helped in this case.

         

        Thanks

        Sristy