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    Charles Lickly
    Reponse is being cropped by the system when being sent to...
    Topic posted May 18, 2011 by Charles LicklyRed Ribbon: 250+ Points, last edited October 29, 2011 
    623 Views, 1 Comment
    Title:
    Reponse is being cropped by the system when being sent to Customer
    Content:

     We are having issues with the response being sent to a customer is missing information that is included in the response within the incident.  See the below example:

    What the agent sees in the thread

    the tests described in ISO 10993-1 for limited (<24 hours) and prolonged (<30days) contact duration

    What the customer sees:

    the tests described in ISO 10993-1 for limited (

    I know the issue is the < sign but is there a way to get the system to NOT crop this information?

    Thanks,

    Comment

     

    • Randy Dupre

      Is the '<' symbol listed in your EGW_QUOTE_CHARS setting?

      This is located at Site Configuration -> Settings -> RightNow Common -> Service Modules -> RightNow Email -> EGW_QUOTE_CHARS.