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    Vi Giout
    Using actions in Manage from Mobility for Dispatchers
    Topic posted March 20, 2019 by Vi GioutBronze Medal: 1,250+ Points, last edited March 20, 2019, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps, Resource Management 
    53 Views, 4 Comments
    Title:
    Using actions in Manage from Mobility for Dispatchers
    Summary:
    Using actions in Manage from Mobility for Dispatchers
    Content:

    We are trying to switch to using Mobility instead of Legacy Manage for Dispatchers since this is what is advised from Oracle regardless of the user type. I have some questions about the Manage screen since compared to the standard Dispatch Console, Manage seems to lack some possibilities:

    We have added actions such as activate route from the Resource hint configuration (this is the only place which it seems that can be configured in Manage). But the only things that we can still do from the Resource hint is use the resource info and resource route buttons.

    https://docs.oracle.com/en/cloud/saas/field-service/19a/famcu/working-with-time-view-in-mobility.html#c_aboutResourceHints

    So these actions are available for using them from the configuration but does not actually display? 

    Version:
    19A

    Comment

     

    • Zsolt Tolgyesi

      Hi Vassiliki,

      Please read Mike's comment about 20A plans:
      https://cloudcustomerconnect.oracle.com/posts/abd1bba429
      and my previous topic related to Core Application is
      https://cloudcustomerconnect.oracle.com/posts/8fe75fd696

      Regards,
      Zsolt

      • Vi Giout

        Hello Zsolt and thank you for the links. They were helpful in finding other issues and ideas in regards to the use of the new screens.

        I didnt find something directly referring to the specific issue - that actions which are added to the Resource hint are not actually visible there. Did you have in mind that it was raised at some point? 

        • Zsolt Tolgyesi

          Hi Vassiliki,

          No, I mean we can find lots of differences now. If you believe it's worth it in this level of progress then you can record an Idea Lab entry.

          Regards,
          Zsolt

          • Vi Giout

            I was thinking of it less as a difference with the legacy manage and more as a bug or a wrong configuration from our part. since we do add actions to the resource hint using application screens and yet they do not display on manage. 

            But thank you for the suggestions. I will maybe open an SR to the support