B2B Service

Get Involved. Join the Conversation.

Topic

    Pramod Vasudeva Murthy
    Oracle Engagement Cloud: Chat capabilities
    Topic posted March 29, 2018 by Pramod Vasudeva MurthyBlack Diamond: 60,000+ Points, tagged Performance - Fusion, Setup and Configuration 
    631 Views, 5 Comments
    Title:
    Oracle Engagement Cloud: Chat capabilities
    Summary:
    Chat functionality outside DCS
    Content:

    Hi Members,

    I am trying to setup a Chat channel in DCS. My question is can we expose chat functionality outside DCS? I searched documentation and found none.

    Does anyone has an any idea? Please suggest.

    Note: This is something similar to Syndicate chat in Oracle Service cloud.

    Thanks,

    Pramod V

    Comment

     

    • Hari Menon

      Hi Pramod,

      Syndicated chat or Chat as Inlay is currently not supported in the GA release.

      However, I would ask you to keep an eye out for the new feature updates that come out later this year. 

       

      -Hari

    • Ann Singh

      Hi Pramod,  Syndication is planned for this year. Please check back with us in the next 2 months and we should have more details.

       

      thanks

      Ann

    • Priya Nair

      Hi Team, 

      As mentioned in the main thread Can we expose Chat Functionality outside DCS?

      Or use any Chat which connects to Engagement Cloud?

       

    • Lalfaro

      Hi, I have the same question, how can I do to set up a chat in Oracle Engagement, or DCS?

    • Sombit Chakraborty

      I have the same question