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    Liff Thomas
    Introducing a New Help Delivery Model Beginning in Update...
    Announcement posted September 12, 2019 by Liff ThomasGreen Ribbon: 100+ Points, last edited September 12, 2019 by Prateek SubbaBlue Ribbon: 750+ Points, tagged BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Learn - TEE, Marketing, PPM, Procurement, Release, SCM, Service, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards 
    1584 Views, 3 Comments
    Title:
    Introducing a New Help Delivery Model Beginning in Update 19D
    Announcement:
     
    Oracle Cloud Customer Connect
    Introducing a New Help Delivery Model Beginning in Update 19D

    Hello Cloud Applications User,

    INTRODUCING A NEW HELP DELIVERY MODEL

    Beginning in Oracle Fusion Applications Cloud, Update 19D, you’ll experience a new and improved approach to accessing applications help.

    Instead of delivering help through a separate Applications Help portal, all help and documentation will now be available from a single location: the Oracle Help Center.  As before, Help links in the applications will continue to open topics that users need to complete their tasks.  But now the topics open in the context of a guide on the Oracle Help Center where you can easily see all the related content in a logical sequence.

    One thing that hasn’t changed, however, is your ability to manage your company-created help content to meet your business needs.

    BENEFITS OF THE NEW DELIVERY MODEL

    This new approach brings you an improved user experience:

    • Oracle Help Center is now the single solution for all your help and documentation
    • No sign-in is required to access help content
    • Fewer clicks are required to get help content
    • Help opens in a new browser tab or window so you can keep it open while you work
    • Help opens with a table of contents so it's easier to find additional related content
    • Oracle Help Center supports your mobile devices as well as your desktop
    • Management of your own company-created help remains the same

     

    >>  Click here to review detail of how you and your users can access help with this new approach and how you can continue to manage your company-created help.
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