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    Steven Robert
    Can Checkpoint data be overwritten by dynamic load data?
    Topic posted April 26, 2018 by Steven RobertBlue Ribbon: 750+ Points 
    76 Views, 2 Comments
    Title:
    Can Checkpoint data be overwritten by dynamic load data?
    Content:

    Am interested in interactions between checkpoints and dynamic data.

    We are looking to use dynamic data load to update integrated objects from OSC (e.g. Contact) after a resume checkpoint.

    Scenario:

    1) Customer creates a contact in Sales Cloud

    2) This data passed to OPA session via dynamic loading. Checkpoint is saved

    3) Customer updates contact in Sales Cloud

    4) Customer open OPA interview and resumes checkpoint

    5) Updates to Contact data in Sales Cloud (integrated fields) overwrite whatever was in the checkpoint

     

    My observation (made using Service Cloud connection) is that the Checkpoint data cannot be overwritten by dynamically loaded data. Different contacts can be seeded in to the interview, but if I try and load the same contact from a previous session, OPA draws info from this contact from the checkpoint.

    Is this observation correct? Is there an alternative way to 're-seed' data over a checkpoint resume?

    Version:
    18A

    Comment

     

    • Davin Fifield

      Hi Steven,

      Currently there is no way to force an interview to reload data, after it has been resumed from a checkpoint . This is an enhancement that is on our backlog, but we don't have a timeframe for looking into it at the moment.

      Davin.

    • Steven Robert

      Thanks Davin. The alternative we are considering is to write base level fields to a database and load from there.

      We find that fields are read only after submit - is there any way to avoid that?

      The work around I can think of is to make the user re-load the session after save.