Order Management

Get Involved. Join the Conversation.


    Rahul Jha
    Back to Back Order Fulfillment - Work order status updates...
    Topic posted September 26, 2019 by Rahul JhaGreen Ribbon: 100+ Points, tagged Global Order Promising, Order Management, Order Management Analytics, SCM, Supply Chain Orchestration 
    35 Views, 1 Comment
    Back to Back Order Fulfillment - Work order status updates visibility on sales order
    When a sales order is processed for back to back supply flow, a work order is created. How do we bring back the work order status information back to the sales order?

    Once a work order is created, after scheduling an order, the planners may need to push out the work order execution dates (E.g. start date or completion dates). Based on such changes the SSD on the sales order lines get updated as well. However, for the sales order person it is not obvious when such a date change happens on work orders.

    Is there a way to "communicate" the change in work order dates or status over to the sales order in order management?

    I have posted this question for a back to back scenario, but would be looking for suggestions around non-back to back scenario as well where a purchase order or work order has dates shifted in execution system and how can that be propagated to Sales order?


    SCM Cloud 19B



    • Shyam Singh Patel

      Hi Rahul,

      this is standard behaviour in all Cycle in Order Management. there is no service which will raise an event to tell Sales Person for upcoming changes. we also had this requirement and we explored all options but those were not good to fit when the volume is high. hence we used PAAS Solution for PO and Work order.( SO,PO and WO Publish Program)