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    Bernice Lam
    New User Profile Field for Idea Tracking
    Announcement posted April 26, 2019 by Bernice LamBronze Crown: 15,000+ Points, tagged BI, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Global HR, HCM, HCM Midsize - TBE, Learn - TEE, Platform - PaaS, PPM, Procurement, SCM, Service, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards 
    New User Profile Field for Idea Tracking
    Oracle Cloud Customer Connect

    New User Profile FieldCustomer Support Identifier (CSI)


    Idea Labs are an excellent channel for sharing ideas and enhancement requests with Oracle Development, while collaborating with other Cloud customers and Oracle partners. To facilitate easier and more efficient tracking of submitted ideas, we request that you update your member profile to include your Customer Support Identifier (CSI). The CSI number will automatically be linked to any ideas you submit.

    To add your CSI number:

    • Go to the Edit Profile page.
    • Under Extended Profile, locate the Customer Support Identifier (CSI) field.
    • Enter your organization’s unique CSI. If you do not know your organization's CSI, you can obtain this information from your organization's Oracle Support contact.
    • Note:  If you have more than one CSI, please list all of them with a comma separator -- example:  13428347, 12398503, 14932874

    The Idea Labs represent Oracle's ongoing commitment to continuously improve your customer experience. Your feedback and participation guides us in finding, evolving, and prioritizing the ideas that provide you with the greatest benefits.

    Thank you,
    The Customer Connect Team

    Integrated Cloud Applications & Platform Services