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    Nagesh Manda
    Unable to post question in SaaS / PaaS and IaaS forums
    Topic posted September 22, 2018 by Nagesh MandaBlue Ribbon: 750+ Points 
    208 Views, 22 Comments
    Title:
    Unable to post question in SaaS / PaaS and IaaS forums
    Content:

    Hi There,

    I am unable to reply or post question in the forum.

    Could you kindly grant me the relevant permissions.

    Thanks,

    Nagesh.

    Comment

     

    • Hemal Kapasi

      Hi Nagesh,

      Your account has been updated a couple of days back to ensure that you are able to post in any of the forums. Can you please confirm if it works now.

      Thank You
      Hemal

      • Subrahmanyam Vempati

        Hi Hemal,

        I face the similar Issue, I am not able to post in any other SaaS/IaaS forums. Can you please help. Not able to update Area of Interest also.

        Thanks,
        Vempati

    • Nagesh Manda

      Thanks Hemal.

      I am able to post my comments.

      Regards,

      Nagesh.

    • Therese Simpson

      I'm not able to post in the Talent Acquisition Forum.  I've tried IE and Edge, with the same behavior.  Clicking the Post Topic or Save and Preview buttons don't do anything.  Thanks.

      • Therese Simpson

        Hi Hemel - I, too, cannot find where on the post a topic page the area to select tags is located.  Thanks.  I am trying to post to the Talent Acquisition (TEE) forum.

    • kerry walker

      I am also not able to post on the forum.  I was attempting to post in Policy Automation for Service.  I tried from internal, external and mobile browsers.  Still not able to post.  Thanks!

    • Hemal Kapasi

      Hi Therese and Kerry,

      Thank you for being valued members of Oracle Cloud Customer Connect

      I just reviewed your accounts and everything is in the right order. I am assuming that you might be running in to a new validation that has been added recently where every post needs to have a tag selected. This helps the user quickly filter and identify posts that they want to review.

      Can you please check the same and confirm. You can need to select 1 to 3 tags for the post.

      Thanks
      Hemal

       

    • kerry walker

      Thanks for the response Hemal!

      How do I select tags?  I might be missing it, but I don't see anything on the page that mentions tags.  

      Thanks!

    • Hemal Kapasi

      Hi Kerry,

      I apologize for the inconvenience

      There are no tags setup in the PA for Service forum. So I have requested our dev team to disable the validation that is causing problems with you creating a post. It should be done in a few minutes.

      For any other forum, the tag can be selected at the bottom of the page right above the post/submit button

      Hemal

    • kerry walker

      Ok that's wonderful, thank you so much!

      -Kerry

    • Therese Simpson

      Hi Hemel - I'm not able to find the tags in the Talent Acquisition (TEE) forum.  I don't see them on the Post a Topic page.  Thanks.

      • Hemal Kapasi

        Hi Kerry,

        The tags are there at the bottom of the page where you create a post. I am attaching a screenshot for the same.

        Cheers
        Hemal

    • kerry walker

      Ahhh, ok, the visual helps.  I definitely didn't see that at the bottom of the form.  I will wait a little while for the validation to be removed and try to post again.  Thank you so much for the info!

      -Kerry

    • Therese Simpson

      Hi Hemel,

      This is Therese (the forum I am trying to post in is different from Kerry's).  I saw your screenshot with the tags, but I'm not sure if that was in response to the Talent Acquisition Forum, or the one Kerry is talking about.  Regardless, I don't see an option to add tags anywhere on the page in the Talent Acquisition Forum (I could be missing it, but searching the page for the "tags" word did not produce anything either).  Attached is what I see when I try to post a topic.  Thanks for any help.

      • Hemal Kapasi

        Hi Therese,

        Please try to post again. We have removed the validation for mandatory tag selection. If you are already on the create a post page, please refresh the page and try

        Hemal

    • Therese Simpson

      Thanks, Hemel, I was just able to post.

      • Hemal Kapasi

        Hi Therese,

        I am glad to see that you are able to post. Can you please check once again in the Talent Aquisition forum. I want to ensure that you are able to see the tags list.

        Hemal

    • Siva Vannam

      Hi All,

      I used to post questions before but now I'm not able to see the option to create new posts.

      Thanks
      Siva

      • Hemal Kapasi

        Hi Siva,

        I have checked your profile and it is setup for you to contribute in the Applications forums. You will need to ensure that you are logged in if you would like to contribute in a forum (create a new post or reply to a post)

        If you still have issues, I request you to send a screenshot of the page where you see the issue. Please send an email to cloudconnect-help_ww@oracle.com

        Thank You
        Hemal