Field Service

Get Involved. Join the Conversation.

Topic

    pranav Sharma
    Configuring Routing Profile
    Topic posted July 22, 2016 by pranav Sharma, last edited July 22, 2016 
    233 Views, 4 Comments
    Title:
    Configuring Routing Profile
    Content:

    Hi All,

     

    I was trying to run the routing feature in OFSC on bucket with two activities in pending status. After running the routing plan I get an error 'No providers found'  and the plan does not route any activities. I found that after clicking the routing widget i can see that the no of activites and no of resources is zero. However i have two activities in pending status in that bucket and also two resources(technician) under this bucket.

     

    Not sure if their is any issue in defining the hierarchy for the resources. the routing plan used is the default rule. PFA the screenshots.

    Image:
    Document:

    Comment

     

    • Zsolt Tolgyesi

      Hi Pranav,

      I propose to make a SR on cx.rightnow.com
      There are too many additional question need to be answered to get any usable guide here regarding to this issue.

      Kind regards,

    • Neha Singh

      Hi Pranav,

      https://docs.oracle.com/cloud/november2015/servicecs_gs/FASRT/FASRT.pdf

      This link is useful, please have a look towards it.

      Kind regards,

    • Ajinkya Patil

      HI Pranav,

       Even I am facing the same issue, were you able to resolve the issue? if so, then how did  you resolve the issue ?

       

      Thank you.

       

      Ajinkya

    • Christian Anceri

      Hi Pranav Sharma,

      Can you check that in the "resource tree" the technical (or resources) are created hierarchically as children within the bucket.

      Regards,

      Christian Anceri