Digital Assistant and Mobile

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Topic

    Pawan Gupta
    Progressive updates with Digital Assistant..
    Topic posted October 7, 2019 by Pawan GuptaBlue Ribbon: 750+ Points, tagged Conversational AI, Virtual Assistant, VPA 
    18 Views, 1 Comment
    Title:
    Progressive updates with Digital Assistant..
    Summary:
    Progressive updates with Digital Assistant..
    Content:

    Several times, requests or interaction with enterprise application takes time which could go beyond 30 seconds quite often, it may not be best for digital assistant to not respond with anything and have user wonder what's going on... many chatbot platform provide feature known as "Progressive update"... could you help me locate any blog or documentation if this feature exists in ODA.. I understand one way to do would be.. custom component can reply with no transition and keep the turn though question would be how to keep the handle on the REST call made to backend systems...

    Comment

     

    • Frank Nimphius

      Hi,

      the custom component solution you mention is the solution you would go with. Given that the custom component is how you access remote service, it makes sense. The REST service call would need to be asynchronous and return a "jobId" that then you frequently compare the status of. 

      Frank