Field Service

Get Involved. Join the Conversation.

Topic

    Esteban Olivas
    Bucket is not assigning activities to resources
    Topic posted May 13, 2019 by Esteban OlivasRed Ribbon: 250+ Points 
    44 Views, 4 Comments
    Title:
    Bucket is not assigning activities to resources
    Summary:
    Bucket is not assigning activities to resources even when I already configured the calendars, workskills, workzones.
    Content:

    I'm configuring Routing in a Test environment. When I load activities to a bucket, the bucket doesn't assign activities to the field resources.

    Also, when I load activities to a bucket, the number of activities appears next to the name of the bucket in parenthesis, but not in the routing plan. 

    Image:

    Comment

     

    • Anil Kumar

      Hi Esteban,

      The Routing Plan consists all the parameters to be configured to display the Activities to be Routed. Please check the Routing Plan Parameters once again or share the Routing Plan screenshot. That helps us to guide you. Please go thru the documentation available for Configuring Routing Plan.

      https://docs.oracle.com/en/cloud/saas/field-service/19a/farcu/configure-a-routing-plan.html#configure-a-routing-plan

      Thanks,

      Anil

       

    • Hardik Gupta

      Hi Esteban,

      One of the common mistakes that is done is not setting up the workzones correctly and not setting up the work skills.

      Once check if those are done and assigned to the FSEs.

      Also you can share the routing plan which is configured which will help in finding out the issue.

      Regards,

      Hardik

    • Esteban Olivas

      Hi!

      Thanks for your help, however.. I made some changes in the workzones and workskills configuration, and now I have a defined workzone and also a bunch of workskills, but when I execute a routing plan, the report says the workzone is not defined. 

    • Anil Kumar

      Hi Esteban,

      The Zip Code provided in the Activity will define the Work Zone for that Activity. This Work Zone should match with any of the Resource's Work Zone while the Routing executes. Please make sure the Resource's work zone is matching. Also request you to please translate the error code in English. This helps everyone to provide better solution.

      Thanks,

      Anil