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    Prashant Singh Bhadauria
    Adding On Call Between a ShiftAnswered
    Topic posted October 5, 2017 by Prashant Singh BhadauriaGold Medal: 3,500+ Points 
    84 Views, 3 Comments
    Title:
    Adding On Call Between a Shift
    Content:

    Hi, 

     We have a use case in which a resource works for Morning shift(9am to 12 pm) and Evening Shift (3pm to 6pm) in a single day .  Since we cannot add two shifts in a single day we tried to resolve this problem by adding a On call Between a Shift. We are expecting a resource to work in a following pattern :1.  9am to 12pm (Working) 

                                            2. 12pm to 3pm(Break/On Call)

                                           3.  3pm to 6pm(Working)

    We created a shift from 9am to 6pm then we created another Shift On Call ( Resource Calendar-->Add Working Time-->Shift type--->On Call ) from 12pm to 3pm.On Doing so we are only getting the shift from 12pm to 3pm . The On Call Shift Overrides the the previous Shift .

    Could anyone help us in resolving this issue .

    Regards,

    Prashant Singh Bhadauria  

     

    Image:

    Best Comment

    Alex Pipes

    We are just going through an implementation of OFS now. We have resources that work standard shifts for example 08:00 to 16:00 then 1 team resource will cover an additional shift "Optional Hours" from 16:00 to 08:00 (a standby shift). This is managed through integration from our HR system to send 2 shifts through for an individual on the same day.

    In OFS you can create 2 shifts for an engineer on the same day as long as one of the shifts is "On Call". It can not overlap with the previous shift time. Hence why your original 09:00 to 18:00 shift is being removed.

    You can not put 2 shifts on the engineer for normal working time on the same day, if that is required I would implement the same way as Zsolt has suggested above, by having 1 shift which covers 09:00 - 18:00 and apply an internal activity (break) between 12:00 and 15:00

    Comment

     

    • Zsolt Tolgyesi

      Hi Prashant,

      I'm also unable to reach that goal with the elements which you like to use. This settings have some priority logic behind.

      As a workaround I propose to put a "Break" internal activity with 3 hours duration and starting time is between 12:00-12:05 into that shift.

      Regards,
      Zsolt

    • Alex Pipes

      We are just going through an implementation of OFS now. We have resources that work standard shifts for example 08:00 to 16:00 then 1 team resource will cover an additional shift "Optional Hours" from 16:00 to 08:00 (a standby shift). This is managed through integration from our HR system to send 2 shifts through for an individual on the same day.

      In OFS you can create 2 shifts for an engineer on the same day as long as one of the shifts is "On Call". It can not overlap with the previous shift time. Hence why your original 09:00 to 18:00 shift is being removed.

      You can not put 2 shifts on the engineer for normal working time on the same day, if that is required I would implement the same way as Zsolt has suggested above, by having 1 shift which covers 09:00 - 18:00 and apply an internal activity (break) between 12:00 and 15:00

    • Danette Beal

      Prashant, 

      Did these help you? Just curious to see what your final solutions is. Make sure to come back!

      Danette, Community Manager