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Topic

    Adriana Coronel
    Send pop-up when creating an incident
    Topic posted April 26, 2019 by Adriana Coronel 
    46 Views, 1 Comment
    Title:
    Send pop-up when creating an incident
    Summary:
    Send pop-up when creating an incident
    Content:

    Hello friends.

    I am creating an Incident from a SOAP request, which is generated successfully, my client has the need that when a VIA WS incident is created, a pop-up window of any type is generated that notifies the user that an incident has been generated hereby . .

    This is possible?

    Can you add an option how are you in WS?

    Can this be done by configuration?

    only the pop-up window for chat requests was found, but not for other cases

    I hope you can help me, thank you very much !!

    Comment

     

    • Sebastiaan Draaisma

      I think a better way would be to use a business rule and send a notification through a BR when an incident is created with the source API