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    ajinkya patil
    Operations Manual for Oracle Field Service Cloud...Answered
    Topic posted September 18, 2018 by ajinkya patilRed Ribbon: 250+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Inventory / Parts, Learning / Statistics, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    96 Views, 7 Comments
    Title:
    Operations Manual for Oracle Field Service Cloud (OFSC)
    Summary:
    Need a Operations Manual for OFSC
    Content:

    Hi Community,

       It would be great if anyone could send me the sample operations manual on Oracle Field Service Cloud.

     

    Thank you. 

    Best Comment

    Comment

     

    • Zsolt Tolgyesi
      • ajinkya patil

        Hi Zsoft,

          Thank you for sharing the link, but do i need to add all the topics included in this link of just the Use part ?

        Regards,

        Ajinkya

        • Zsolt Tolgyesi

          Hi Ajinkya,

          If you plan to combine/make a simply user guide for dispatchers and for technicians, then unfortunately you need to combine most of "Use"... documentation where that module is implemented at your side, and selected only the relevant options which are switched on in your implementation.

          I mean you can use the full administration book, but it's unpractical to include Work Zone related things if you aren't use that function.
          Another example is the activity color coding, if you just copy-paste from the documentation then maybe it's will be not enough, because you use different colors (or different activity types).

          The mandatory one is https://docs.oracle.com/en/cloud/saas/field-service/18c/facmu/index.html

          Regards,
          Zsolt

    • shankar

      Hi Ajinkya,

      It would be helpful if you could post more descriptive questions for people in the forum to help you. 

      Thanks,

      Shankar

      • ajinkya patil

        Hi Shankar,

          I have to prepare a Operations Manual in regards to Oracle Field Service Cloud, for which i need a specific content. As i searched in the Oracle OFSC wiki, its very diff to get the data. Because seeing the content, feels need to add all of them, which will go beyond 200+ pages and which is not good practice to prepare a operations manual.

        Regards,

        Ajinkya 

        • shankar

          Hi Ajinkya,

          IMO there cant be a factory made solution project specific requirement. You will need to tailor existing documents to your clients need. It would be helpful for any client if you can show their environment related stuff rather than the entire guide as you may have not implemented all features.

          Thx,

          Shankar