Digital Customer Service

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Topic

    Matthew Terlesky
    Populate chat window with the contact's information
    Topic posted September 11, 2019 by Matthew TerleskyGreen Ribbon: 100+ Points 
    14 Views, 1 Comment
    Title:
    Populate chat window with the contact's information
    Summary:
    Populate chat window with the contact's first/last name and email address
    Content:

    When the contact clicks on the chat url, I want the first name, last name and email address to be populated. The source of this information would be from the contacts in engagement cloud or possibly our company's MS Active Directory.

    This was originally an SR:

    SR 3-20726208421 : Need assistance configuring chat function

    opened with Narendra on Oracle Support

    CSI = 22100898

    Comment

     

    • Christopher Tarabochia

      If you are using Digital Customer Service pages and its chat component it will be auto-populated from their authenticated session. If you are using Inlays - Embedded Chat, I am not sure how you set the values.