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    Jennifer Hinh
    Service – Ask the Experts: Oracle Service Cloud - Is Your S...Answered
    Topic posted July 15, 2019 by Jennifer HinhRed Ribbon: 250+ Points, last edited August 6, 2019 by Sona SrinivasanSilver Medal: 2,000+ Points, tagged Knowledge Advanced, Knowledge Foundation 
    83 Views, 5 Comments
    Title:
    Service – Ask the Experts: Oracle Service Cloud - Is Your Service Cloud Knowledgebase Providing Value?, 15 August 2019, 10 a.m.PT - Submit Questions
    Content:

    Submit your questions for the Service – Ask the Experts: Oracle Service Cloud - Is Your Service Cloud Knowledgebase Providing Value? session to have them answered during the live event. Post your questions by posting a new comment to this topic.

    Please submit your questions by Wednesday, 14 August 2019.

    Best Comment

    Sebastiaan Draaisma

    In that case I would suggest linked reports instead of drill down (looks the same for the user once configured). This would reduce the report size and will also allow you to check the usage of each linked report which would equal the use/usage of each drill down

    Comment

     

    • Zsolt Tolgyesi

      Hi Jennifer,

      Are you sure about this is the right place for this? I mean, it's seems to be related to OSvC and this is for OFSC.

      Regards,
      Zsolt

    • Heather Fraser

      Hi Jennifer,

      I would love to hear about reporting options for the agent console side of knowledge foundation. We currently only use the agent console, not the web portal, and I have found very few reports I can use.

      Thanks,

      Heather

    • Michael Hemsworth

      Hi, I would like to know how I can drill down into search reports at lower levels. Our contacts are grouped into a hierarchy, so we'd like to see from top level down, how many colleagues access the site each day, how many searches they carry out, how many answers they view etc.

      When I try to run anything like this, the report fails due to too many data lookups (we have around 25,000 contacts in the tool).

       

      • Sebastiaan Draaisma

        In that case I would suggest linked reports instead of drill down (looks the same for the user once configured). This would reduce the report size and will also allow you to check the usage of each linked report which would equal the use/usage of each drill down