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Topic

    Tim Simpson
    Q&A Training errorAnswered
    Topic posted October 23, 2019 by Tim SimpsonGreen Ribbon: 100+ Points, tagged Bots, Virtual Assistant 
    25 Views, 2 Comments
    Title:
    Q&A Training error
    Summary:
    Error when training Q&A
    Content:

    Hi,

    Today when training the Q&A for our DA we are receiving the below error:

    'We encountered some problems training the Troubleshooting_TT Q&A in the Troubleshooting_TT skill bot. Validate the skill bot, fix any identified issues, then try training again.'

    When validating no errors are found:

    'We didn't find any problems with the Troubleshooting_TT skill bot.'

    Does anyone have any idea what could be causing this?

    The only thing of note that I can think of is i made some changes to the Q&A and did not attempt to train the DA until an hour or so later and then received the error, however the changes I made are showing on our live DA.

    Any help would be great.

    Regards,

    Tim

     

    Best Comment

    Tim Simpson

    Hi Grant, thanks for the reply.

    This was only reproducing when dealing with the skill and the QnA changes were made via the UI.

    Cloning the skill has resolved the issue, thanks for the information.

    Regards,

    Tim

     

     

     

    Comment

     

    • Grant Ronald

      You talk about DA but can I just check, are all these problems reproducing when you deal ONLY with the skill?  The fact that you can see the changes looks like it has worked but we have some kind of rouge message - here is what I would do  - clone the skill and retrain it  - it might be a glitch in reading the skill.

      Did you change the QnA via the UI or through uploading a csv file?

       

      • Tim Simpson

        Hi Grant, thanks for the reply.

        This was only reproducing when dealing with the skill and the QnA changes were made via the UI.

        Cloning the skill has resolved the issue, thanks for the information.

        Regards,

        Tim