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    Ashok
    Approvals Triage: Why the Email Approval Notification is...
    Topic posted May 2, 2019 by AshokBlack Diamond: 60,000+ Points, tagged Approvals, Approvals/Notification, How-To 
    49 Views
    Title:
    Approvals Triage: Why the Email Approval Notification is sent with no details
    Summary:
    User gets a notification via Email to approve a requisition but the body of the email has no content
    Content:

    Customers / Support

    This is one more in the series of articles we provide you with on triaging approvals related issues.

    Symptom:

    The customer in this case logged an issue stating that the Email notification received by an approver was 'empty'. That is to say, the body of the email did not display any details about the requisition. Instead it displayed a message: The task details are not available at this time. Login to Workspace application to view the details

    Triage:

    1. The recommendation from development whenever a similar issue is encountered (empty email notification) is to first review UI Server diagnostic log files.

    2. The reason this occurred in this specific case was the user (approver) had not logged into his/her account for over 90 days and the password expiration policy set the password to expire every 90 days. Consequently, the user account was locked after the expiry of the time limit. This caused the failure that resulted in an empty email.

    Hope this helps

    Thanks

    Ashok