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Topic

    Dave Dengate
    Invoice Imaging Correcting Import Errors
    Topic posted September 13, 2017 by Dave DengateBlue Ribbon: 750+ Points, tagged Public Sector 
    238 Views, 5 Comments
    Title:
    Invoice Imaging Correcting Import Errors
    Summary:
    Guide to correcting Import Errors for Invoices created via Invoice Imaging
    Content:

    Is there any guide on correcting Invoices created via the Invoice Imaging Solution but which have failed to be imported ? I can find then via the 'Correct Import Error' but when I change the Supplier Name/Number it seems to ignore the change and use the Original Supplier again,

    Comment

     

    • Kevin Johnson

      Hi Dave,

      We are having the same issue. Another issue we are having is that the errors are not giving us enough information on what needs to be fixed. We get an error such as "Receipt Information Missing" but it appears all fields are populated. 

      Did you ever figure this out?

       

      Thanks,

      Kevin 

    • Dave Dengate

      Kevin,

      We still have an outstanding SR on this.

      This issue appears to be that the AP_INVOICES_INTERFACES table has the wrong information in it (In our case the PO), but the Correct Invoice Import Error doe not allow that field to be changed at Invoice Header level.

      I will let you know if the SR ever gets resolved but have a feeling it will just be logged as a BUG.

      Regards

      Dave
       

    • Dave Dengate

      Kevin,

      Have you got an SR raised for this problem our SR reference is SR 3-15861975401 if you want to link the two.

      Regards

      Dave

    • Kevin Johnson

      Hi Dave,

      We had not raised an SR yet as we were looking for solutions in the community. Based on what I have seen and your issue, it is not something that is working. I will create an SR and link yours. Thanks for the responses.

      Kevin

      • Dave Dengate

        Kevin,

        Our SR has been updated as follows :-

        "We checked this and the supplier cannot be modified once the invoice is scanned and pushed to Fusion"

        Not very helpful.

        Regards

        Dave