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    Marissa Gonzales
    Auto Forward vs Auto Direct Emails to Oracle to create...
    Topic posted June 19, 2019 by Marissa GonzalesBlue Ribbon: 750+ Points 
    34 Views, 3 Comments
    Title:
    Auto Forward vs Auto Direct Emails to Oracle to create incident
    Summary:
    Auto Forward vs Auto Direct Emails to Oracle to create inciden
    Content:

    We have two email accounts that require an oracle incident be created.

    Maibox 1 (Apple@apple.com) is set up to auto forward email messaged from users to Oracle and Oracle receives the incident from the user sender vs the Apple@apple.com mailbox and creates the incident under that users name.

    Mailbox 2 (oranges@apple.com) we manually forward emails to oracle.  Oracle receives the incident from the mailbox oranges@apple.com, not the original sender and creates the incident under oranges@apple.com contact.

    We would like Maiblox 2 to auto forward, but I am trying to find the answer or article that describes the difference between auto forward and auto direct emails so that I can get mailbox 2 set up correctly.

    thanks in advance.

    Comment