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    David Soto
    Chat monitor in real time?Answered
    Topic posted March 30, 2017 by David SotoBronze Medal: 1,250+ Points 
    114 Views, 2 Comments
    Chat monitor in real time?

    Hi guys,

    In an escenario, we have 2 profiles: ChatSupervisor & ChatAgent.  The Supervisor is worried about the brand-speech and how the Agents are addressing the customers.  Can a "ChatSupervisor"  be able to monitor in real time the chats that all the agents are making?  


    Thanks in advice.


    Best Comment

    Jessica Bradley

    Hi David,

    Yes, monitoring is available. Answer 2441 should help you, then there is more information in the documentation for your version of CX.