Communication Channels

Get Involved. Join the Conversation.

Topic

    Scott Heidenreich
    See individual emails
    Topic posted November 15, 2019 by Scott HeidenreichBronze Trophy: 5,000+ Points, tagged Email 
    22 Views, 4 Comments
    Title:
    See individual emails
    Summary:
    How do I see individual emails that have bounced back to OSvC
    Content:

    Hello,

    How do I find emails that have bounced back to OSvC from a mailing?  I can see how many bounced back, but I don't see how to actually see which emails bounced back or which email addresses bounced back.

    I've searched on bounce, email, etc in the reports explorer to no avail.

    Thanks,

    Scott

    Version:
    19B

    Comment

     

    • Sebastiaan Draaisma

      Hi Scott.

      I'm not sure if this report will show you mailings (as in marketing) but try report id 169

      • Scott Heidenreich

        Thanks, Sebastiaan,

         

        Report 169 is great for our services (incidents) but doesn't help with finding emails for marketing using mailings/segments.

         

         

    • Sristy Arya

      Hi Scott,

       

      Try the table joins as shared in the screenshot to get the emails that bounced for a mailing.

       

      Thanks

      Sristy

      • Scott Heidenreich

        My bounce_stats table returns no rows when I simply query only that table without any joins.  I'm pretty sure we have bounces for our mailings as some of the canned bounce reports show overall statistics for how many bounces have occurred for different mailings.  But when I have only the  bounce_stats table in the report and put only bounce stat fields in the report, nothing shows up.