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    Kevin Smith
    Question re: 19C Enhancement - Mobile App Prompts for User...
    Topic posted July 25, 2019 by Kevin SmithGreen Ribbon: 100+ Points 
    21 Views, 1 Comment
    Title:
    Question re: 19C Enhancement - Mobile App Prompts for User Feedback
    Summary:
    Additional questions on the new enhancement for Mobile App Prompts for User Feedback
    Content:

    We reviewed the new enhancements that were coming with 19C & noticed that one of the enhancements for Mobile appears to be something that we will get automatically, however, I have a few questions regarding this enhancement….

    Details on enhancement can be found below along w/ 2 questions that we have re: this enhancement.

     

    Mobile App Prompts for User Feedback

                                   
     

    When you use the CX Mobile app, you'll start seeing a prompt after finishing a save action. The prompt asks you for your feedback on the app. You can give feedback in the form of a "Like" scale star rating. The feedback range is from 1-5, with 1 indicating a low score and 5 for a high score.

     
                                           
     

    Tapping on Rate saves the rating and never shows the prompt again.

                           
                                           
     

    You can dismiss the prompt using the Not Now button. Clicking Not Now causes the prompt to appear again after a few days have passed. 

             
                                           
     

    Steps to Enable

                                     
       

    No steps are required to enable this feature.

                             

    Questions for you….

    • I know this will be enabled automatically but is there any way that this can this be disabled?
    • Where does the feedback go once completed by the User?

    Please advise…Thanks!

    Version:
    19B

    Comment

     

    • JustRhianna

      I would think it goes to some department in the Oracle machine since the CX mobile app is not really company specific.