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    Fabio Persico
    Synchronizing RightNow Account to my local DW
    Topic posted May 28, 2014 by Fabio Persico 
    130 Views, 1 Comment
    Title:
    Synchronizing RightNow Account to my local DW
    Content:

    Hi,

    hello to anyone, I am new to this forum and new to the RightNow technology. I hope is the right choice for my client.

    My customer is thinking to integrate his Oracle RightNow with its own Datawarehouse. Basically what he wants to do is to keep the Right now CONTACTS data  being synchronized with the DWH.

    I know from RightNow you can export the CONTACTS using a file, but I was wondering if there is a way to captures the changes only and then exporting it or triggering it to the DWH.

    Could you please let me know the option which we have?

    Comment

     

    • Varun Chandran

      Hi Fabio,

      You can use Process Designer with which you can create event handlers [Custom Process Model written in PHP]. Using event handlers, you can fetch the contact object on its create, update and delete operations. You can try integrate it with your system while any of the operation is happening, through cURL/SOAP (limitations are there). You will have to work on it a little hard but you can do it.

      Hope if carves a way through.. 

      Best

      Varun