Desktop and UI Extensibility

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    Akshara Balamurugan
    "Unable to retrieve user information" Error
    Topic posted October 4, 2019 by Akshara Balamurugan 
    30 Views, 3 Comments
    "Unable to retrieve user information" Error
    Getting "Unable to retrieve user information" Error every time while logging in to BUI

    On logging into BUI, I am getting an error message in a alert window for every login. Can anyone guide me on how to resolve the error?

    Refer to the image for the error details.




    • Sebastiaan Draaisma

      Are you using an add-in for BUI (Extensibility Framework)
      If so, try if disabling them resolves the issue.

      • Akshara Balamurugan
        Hi Sebastiaan,
        Yes we do use Browser extensibility add-ins in BUI. But we do need them, is there a way to avoid the errors without disabling the Addin. Thank you in advance.
    • Sebastiaan Draaisma

      By disabling them one by one with a test in between you are able to find out which add-in is responsible for the unwanted behavior. That add-in would then need to be checked for conflicts.