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Topic

    Hanna Abi Akl
    Delete an SLA
    Topic posted March 23, 2016 by Hanna Abi AklGold Medal: 3,500+ Points 
    92 Views, 4 Comments
    Title:
    Delete an SLA
    Content:

    Hello,

    I understand that we can disable Service Level Agreements in Service Cloud, but is there a way to permanently delete an SLA we created so that it no longer appears under Service Level Agreements? 

    Thanks

     

    Hanna

    Comment

     

    • Rasheed Ahamed

      Are you able to see this kind of popup when you try to delete an SLA?
      If you select Yes then that SLA will be permanently deleted.
       

    • Sebastiaan Draaisma

      SLAs can only be deleted when there are no objects attached to it (incidents, contacts, orgs). You would need to remove the SLA from these objects or delete these objects before you can delete the SLA.

      • Rasheed Ahamed

        With regard to that, when I create a new SLA and assign it to the Organization, I know the Contacts of that Organization will be inheriting the same, but I'm not seeing the same at the SLA Instance field in the Incidents created by the Contacts of that Organization.

        • Sebastiaan Draaisma

          Maybe the SLA for the org has been specified to work with access levels (to control KB visibility on the CP). Maybe that will somehow work different from SLAs used for response requirements... (not tested)