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Topic

    keerthi P
    OFSC Notifications
    Topic posted February 23, 2018 by keerthi PSilver Medal: 2,000+ Points 
    92 Views, 1 Comment
    Title:
    OFSC Notifications
    Content:

    Hi ,

    We have a requirement as below. Can somebody please suggest a way to implement :

    Whenever a job is assigned in OFSC, we sent out notifications to engineer. Now, along with sending out the notifications, we have to provide an option with in the email either to accept the job or to reject it.

    Is there a way to do this in OFSC?

     

    Version:
    OFSC 21

    Comment

     

    • Hardik Gupta

      Hi Keerthi,

      So there are two parts here: Engineer getting notified via Email and secondly the ability to Accept or Reject jobs.

      For sending out email I need to understand how are you planning to dispatch activities to technicians. Then accordingly email trigger has to be created.

      For the second part Accept or Reject jobs there are 3 options.

      You can create a field in the mobility where the engineer can update as accepted/rejected like a drop down. This is just a static update to inform dispatcher. Rejected activities will have to be manually moved back to some parent bucket and reassigned to some other user.

      2nd option is that you can host a web service and create 2 dynamic links. 1 link to accept and 2nd for reject. On pressing the link the web service is hit and the value is updated in the ERP data base or inside OFSC application. This is a full fledged development.

      The third is to develop a OFSC plugin. In the latest update 18A we can host upto 10 plugins within OFSC. I am yet to try this and hence cannot update in detail.

      If Accept/Reject is just to inform the dispatcher I would suggest option 1 as it can be achieved with OFSC configurations.

      Regards,

      Hardik