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    Anubhav
    the live.php page does not work after upgrading to the...Answered
    Topic posted August 19, 2008 by Anubhav Red Ribbon: 250+ Points, last edited October 29, 2011 
    2291 Views, 3 Comments
    Title:
    the live.php page does not work after upgrading to the Rightnow may 08 version
    Content:

    Hi All,

     

    We were using Rightnow version 7.5.5 and the live.php page was opening fine. But after we upgraded to the may 08 version the live.php page says programming error.

     

    I am not sure in way how to troubleshoot this. Any information will be helpful

     

    Regards,

    Anubhav

    Best Comment

    Chris Martin

    We're only just beginning to use Chat now, so my response may not help:

     

    I've noticed that the file responsible for initiating the 'Live' is called 'chat.php' - did it used to be called 'live.php'?  Could the fact that RN decided to switch the name from Live to Chat have changed the pathing in that manner?

    Comment

     

    • Chele

      We noticed that the link of the live page changed in May '08 from the previous versions.  We had linked directly to our chat from a number of external sites.  Every instance of the live chat link had to be changed. 

       

      Michelle

       

       

    • Anubhav

      Hi Chele, Thanks for replying back I was not able to get you on the "We noticed that the link of the live page changed in May '08 from the previous versions.  "

      Could you please let us know what the new chat link could be.

       

      Regards,

       

      Anubhav Jha

       

       

    • Chris Martin

      We're only just beginning to use Chat now, so my response may not help:

       

      I've noticed that the file responsible for initiating the 'Live' is called 'chat.php' - did it used to be called 'live.php'?  Could the fact that RN decided to switch the name from Live to Chat have changed the pathing in that manner?