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    Ramesh Radhakrishnan
    Dispatch of work orders to Technicians
    Topic posted November 11, 2019 by Ramesh RadhakrishnanBlack Diamond: 60,000+ Points, tagged Public Sector 
    35 Views, 5 Comments
    Dispatch of work orders to Technicians

    I would like to know how to create a dispatch list and assign work orders to a technician.

    We have a business need where once maintenance work orders are created and released we would like to assign work orders to the team.

    For example in  the Building maintenance department  there will be team of 5 technicians and we would like to assign work orders among the 5 team members. If a technician is not available or not show up for work we would like to reassign that work order to another technician. 

    Is this functionality currently available in cloud maintenance if so how does this work?




    • Jennifer Allen

      Hi Ramesh-

      Just to make sure we are on the same page... the Dispatch List is the page/UI we intended the Technician to use to execute work at an operational level.  As with Manufacturing Cloud, the Operations become available ('Ready') after the Work Order is released - depending on set-up (Count Point, etc.) they become available sequentially one after another - as they are completed.  The Dispatch List was designed so that it could be used via a tablet (mobile). 

      Now if we have a Building Maintenance Department made up of 5 Technicians (all the same resource) - any of those Technicians could complete the Operation.  Or are you assigning the Operational to the individual?  Generally speaking, Maintenance doesn't assign work down to that level. 

      Does that help?


      • Sam Napoli

        Hi Ramesh, Jennifer,

        I've had the requirement to assign to the individuals on previous Maintenance Implementations - they weren't Maintenance Cloud.

        From what I've read about Maintenance Cloud, Resource Instances is the way you'd set up individuals. However, there's no way to search by Resource Instance in the Dispatch List. JD Edwards has a module called Resource Assignments, which is about planning and assigning Crews and Individuals to work orders. Seems like this is still a gap in Maintenance Cloud.



        • Ramesh Radhakrishnan


          You are absolutely right and I am looking for this functionality on resource assignments in Cloud Maintenance.



        • Selvam Ramasamy

          Hi Ramesh/Sam 

          In maintenance dispatch list you can search work order by resources or you can search by departmetns (work centers) just to identify the load and plan - Is that something you are looking for ?




      • Ramesh Radhakrishnan

        Hi Jennifer,

        Yes we intend to assign the work orders to technicians in Building Maintenance based on the workload. Can this feature be built so that workload can be leveled between resources within the same department?