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Topic

    Charles Lickly
    What incident triggered the survey
    Topic posted January 14, 2013 by Charles LicklyRed Ribbon: 250+ Points 
    119 Views, 2 Comments
    Title:
    What incident triggered the survey
    Content:

    Good Day,

    I'm trying to determine which incidents are being surveyed.  I can get a list of all the contacts that were sent an invitation message around a incident that they had with us.  But unless the customers returns the survey I have no way of knowing which incidents were actually sent the survey.  Hope that makes sense, any help would be GREATLY appreciated.

     

    --Charles

    Comment

     

    • JustRhianna

      Hey Charles how are you? Been a while.

       

      I would start by copying incident details by survey and modify it to suit your needs. I took a look at it and I think it will work for you

    • Charles Lickly

      Hey Rhianna,

      It has been awhile. Thank you for your suggestion. I no longer work for Dow Corning so ill have to wait till I find a new employment opportunity to try it out.