Policy Automation for B2C Service

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    Chaundera Wolfe
    Oracle Service Cloud’s Policy Automation Helps Transform H...
    Topic posted September 23, 2015 by Chaundera WolfeGreen Ribbon: 100+ Points 
    116 Views, 2 Comments
    Oracle Service Cloud’s Policy Automation Helps Transform Healthcare Delivery at KP OnCall

    KP OnCall is using Oracle Service Cloud’s Policy Automation to transform healthcare delivery for over 4 million members, solving the problems of members on their terms, in their location and on their time.  Its story has qualified it as a finalist for Constellation Research’s 2015 ‘Next Generation Customer Experience’ Supernova award.  The award is based partially by judge’s scores and partially by public vote.  Help us make our customer a Winner, please follow the link below and vote for KP OnCall (simply press the ‘Vote for this Entry’ button).  Also check out the incredible story of how KP OnCall is streamlining the delivery of non-emergency care, reducing care costs, achieved a 12:1 ROI, and increased member satisfaction.




    • Harriet Franklin

      Awesome story!

    • Chaundera Wolfe

      Quick update here!  KP OnCall was named a 2015 SuperNova awards winner for 'Next-Generation Customer Experience' by Constellation Research.  Thanks to votes and as a result of KP OnCall's innovative approach to customer service and use of technology.  Please read their award profile to learn more about how their contact center is serving more than four million people in California, Hawaii and Georgia: https://www.constellationr.com/content/2015-supernova-awards-winner-next-generation-customer-experience-dan-wallis-kp-oncall.