Field Service

Get Involved. Join the Conversation.


    Work Zones for Different Countries
    Topic posted January 3, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    40 Views, 1 Comment
    Work Zones for Different Countries
    How to Map work zones to Countries

    Our client is operating in two different countires (Canada / US). We have work zones for both the countries with zipcodes as key. Please can some expert explain how OFSC resolves these zipcodes for Canada and US as i did not tag the workzones with the country.

    Also, i can add multiple timezone in Display screen. How these timezone will be used for each work zone?




    • Zsolt Tolgyesi

      Hi Adam,

      If both country has the same zip code structure then you will have an issue, because one code can be a part only one specific WZ. But if you don't have this issue, then the solution will be easy: Canada -> C_A1_W1 (Canada, Area 1, Work Zone 1) and US -> U_A1_W1 (US, Area 1, Work Zone 1) and so on.

      IMO Time Zone isn't related to WZ, but for country/region, each user can select they TZ from "My display" (after configured) and he/she will see the correct situation related to the time of the monitored area. I mean if I login our environment from US and not able to choose American TZ then unable to manage our technicians because the system will not show me good information (-6 hours difference).