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    Ramesh Radhakrishnan
    Contract Preview Layout pulling wrong employee contact...
    Topic posted June 19, 2019 by Ramesh RadhakrishnanBlack Diamond: 60,000+ Points 
    51 Views, 7 Comments
    Title:
    Contract Preview Layout pulling wrong employee contact Number
    Content:

    Currently the contract preview layout is pulling the employee home phone number though the work number is set as default in the employee communication methods section. See below screenshot. We need the employee default work phone number to be picked up and shown in the contract preview PDF document. Not sure if this is a Bug.

    We tried to customize to show the default employee contact phone number and could not achieve it.

    Version:
    R13-19B
    Image:

    Comment

     

    • Ramesh Radhakrishnan

      Uploading Employee contact default work phone screenshot.

      Note: I did not find forum for Enterprise contracts hence posting to Purchasing forum. Please assign this to appropriate forum for attention.

    • Gnanaprakash Dasari

      It is currently driven from the phone number entered in the create / edit user UI as shown in the attached screenshot. Can you please elaborate which UI are you referring to when you talked about Communication Methods / Home Phone / Work Phone?

      • Ramesh Radhakrishnan

        I checked for the user in manage users and i see that it is defaulting the correct work phone number. I am attaching the screen where the communication methods is set. Looks like it is pulling from this screen below. This is the manage person UI screen used by HCM to maintain employee personal details.

      • Ramesh Radhakrishnan

        Hi Gnanaprakash,

        Please check the contract preview RTF template data model logic for the contact number field. I think the logic picks the employee phone number alphabetical order.

        Since Home number is the first available number it picks it even if the work number is setup as default in the employee profile. I see that in the user profile it is picking up the default phone number from employee profile which is correct logic.

        Please verify and let us know as we are unable to modify the data model. Refer note below. We need product team to fix this in the seeded contract preview template.

        How to Customize Seeded Contract Preview Data Model (Doc ID 2338856.1).

        https://support.oracle.com/cloud/faces/DocumentDisplay?_afrLoop=385210917281206&_afrWindowMode=0&id=2338856.1&_adf.ctrl-state=1bzl8a0n1u_414#FIX

        We need a fix for this quickly. Thanks for all the help!!

        Thanks

        Ramesh

    • Ramesh Radhakrishnan

      Any updates on this issue? We need a resolution from Oracle Product team to fix the issue.

    • Ramesh Radhakrishnan

      Oracle Product team -- Can you please take a look on this issue and let us know the fix.