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    Bhagwan Singh Mer
    Query : Launching chat from non-RN page using...
    Topic posted August 22, 2013 by Bhagwan Singh MerBlack Diamond: 60,000+ Points, last edited August 22, 2013 by Erica (Leep) AndersonBlack Diamond: 60,000+ Points, tagged Chat 
    187 Views, 3 Comments
    Title:
    Query : Launching chat from non-RN page using ConditionalChatLink
    Content:

    Version: May2013

    We have placed the chat code into an external portal where users are able to see this option after they sign in.It is working fine

    But when the CSR is available, and end user clicks on the link, we want to prefill the chat launch page with end user first name, last name, email. We dont want the site end user to again keyin the email address as they have already logged in

    Is there any way I can prefill the chat launch page email field from non-RN page? The rendered chat launch page URL looks something like below

     http://***.rightnowdemo.com/app/chat/chat_launch/request_source/8/survey_comp_id/46/survey_comp_auth/7303dce700e3cfa46c3bc330962b0bf45470cc0d/chat_data/cV9pZD0x

    Thanks.

    Comment

     

    • Stuart Lipinski

      It looks like you're already using variables in the URL, so this may not work if those conflict, but you can use the same principle for adding other RN fields. Here's a live example:

      http://photobox-en.custhelp.com/app/chat/chat_launch/contacts.email/john.doe@email.com/contacts.first_name/John/contacts.last_name/Doe

      Hope that helps you

      Stuart

    • Bhagwan Singh Mer


      Stuart,



      Thanks. I have a very similar requirement but here am trying to use RN web form (not any PHP page) without luck. see here



      Any thoughts?



      TRJ

    • JN Hutchinson

      You need to control the URL that is used to send your customer to the RNT chat_launch page.  The URL format will be like Stuart said.

      Josh