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Topic

    Megha Jain
    Survey through collaboration
    Topic posted August 23, 2018 by Megha JainRed Ribbon: 250+ Points, tagged Collaboration 
    60 Views, 1 Comment
    Title:
    Survey through collaboration
    Content:

    Hi,

    I have a requirement where we want questions to be posted to technicians through collaboration. Let say, dispatcher asks a group of 5 technicians, if an activity can be picked up by them with options as yes/no/may be, of which 3 say Yes , 2 say No. This information needs to be collected and collated, for necessary action to be taken. Can this be achievable?

     

    Thanks,

    Megha

     

    Comment

     

    • Hardik Gupta

      Hi Megha,

       

      There is not a straight survey via Collaboration, but the dispatcher can start a conference for 5 techs( like a group chat). Then drag the activity on the conference. Each technician can view the details of the activity and then respond on the group.

      You can check how to start a conference chat via this link: https://docs.oracle.com/en/cloud/saas/field-service/18b/fascl/managing-chats-and-conferences.html#t_starting_a_conference_in_the_web_interface

       

      Regards,

      Hardik